Shipping Policy

At TEAM EVERGREEN LIMITED, we take great care in preparing and dispatching every order. This Shipping Policy explains how we process, package, and deliver your purchases, as well as important restrictions regarding age, destinations, and certain products like lighters.

1. Processing and Dispatch Times

We operate from our Hong Kong workshop and dispatch orders on business days (Monday–Friday, 10:00–18:00 HKT, excluding public holidays). Most orders leave our facility within 48 hours of payment confirmation.

Once your parcel is handed to the carrier, you will receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

2. Shipping Destinations and Coverage

We ship worldwide to most countries and territories. However, due to international trade sanctions and logistical constraints, we do not accept orders from or ship to the following restricted destinations:

• Afghanistan
• Belarus
• Burundi
• Cuba
• Iran
• Iraq
• Libya
• Myanmar
• North Korea
• Russia
• Somalia
• South Sudan
• Sudan
• Syria
• Ukraine
• Venezuela
• Yemen

Orders with billing or shipping addresses in these countries will be automatically rejected at checkout. If you attempt to use a freight forwarder or alternate address to bypass these restrictions, we reserve the right to cancel the order and deduct any processing fees. You are solely responsible for ensuring your delivery address is compliant.

3. Shipping Carriers and Delivery Times

We partner with reputable international couriers (such as DHL, FedEx, and local postal services) to ensure reliable delivery. Estimated transit times after dispatch are as follows:

• Hong Kong & Macau – 1 to 3 business days.
• Asia Pacific – 3 to 7 business days.
• Europe, North America, and Middle East – 5 to 10 business days.
• Rest of the world – 7 to 14 business days.

Please note that these are estimates only. We are not liable for delays caused by customs clearance, severe weather, carrier backlogs, or other events beyond our reasonable control.

4. Customs, Duties, and Import Taxes

International shipments may be subject to import duties, value‑added taxes (VAT), customs clearance fees, or other levies imposed by the destination country. These charges are solely the responsibility of the buyer and are not included in the purchase price or shipping fees paid at checkout.

We are required to declare the full order value on customs forms. We cannot mark items as “gifts” or reduce declared values, as this is both illegal and subject to severe penalties. Please check with your local customs office for estimated charges before placing an order.

5. Age Verification at Delivery

Our products are intended for adults aged 21 and over. In certain countries, carriers may request proof of age upon delivery. If you are not available to present valid identification, the package may be held at a local depot or returned to us. Refunds for returned packages due to failed age verification will be issued minus the original shipping costs.

By placing an order, you confirm that you are at least 21 years old and that the recipient (if different) is also 21 or older.

6. Lighter Shipping Restriction – No Butane Gas

Each lighter product page clearly states that the item is shipped without gas. You will need to refill the lighter with high‑purity butane locally after receipt. We recommend using a quality butane brand to ensure proper ignition and long‑term performance.

Lighters that have been refilled by the user are not eligible for return under our returns policy due to hazardous material restrictions.

7. No Minimum Order Quantity (MOQ)

We welcome orders of all sizes. Whether you are purchasing a single item for personal use or multiple units for a trade inquiry, there is no minimum order quantity required. For bulk or commercial purchases, please contact our team at hello@shmovew.com – we are happy to discuss volume pricing and tailored shipping arrangements.

8. Order Tracking and Notifications

Once your order is dispatched, you will receive a tracking link via email. We recommend monitoring the tracking status regularly. If your tracking information shows “delivered” but you have not received the parcel, please check with your local post office or neighbours. We are not liable for lost or stolen packages after the carrier confirms delivery to the specified address.

9. Incorrect or Incomplete Addresses

Please double‑check your shipping address before finalising your order. If you realise an error after placing your order, contact us immediately at hello@shmovew.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once the parcel is in transit.

If a package is returned to us due to an incorrect or incomplete address provided by the buyer, you will be responsible for the re‑shipping costs. We will issue a refund for the product value minus both the original and return shipping charges.

10. Lost, Damaged, or Stolen Shipments

All parcels are packed with care to withstand normal transit conditions. If your order arrives visibly damaged, please refuse the delivery and contact us within 48 hours with supporting photos. For parcels marked “delivered” but not received, please file a claim with the carrier using your tracking number. We will assist you with any necessary claim documentation.

We are not responsible for items stolen after delivery confirmation. We recommend using a secure delivery location or opting for signature‑on‑delivery if available for your region.

11. Shipping Promotions and Free Shipping

From time to time, we may offer free shipping promotions (e.g., “FREE SHIPPING OVER ¥399” or similar thresholds). Such offers apply only to standard shipping rates and do not include expedited services, customs duties, or handling fees. Free shipping promotions are subject to the same destination restrictions outlined in Section 2 of this policy.

12. Contact Information

If you have any questions regarding this Shipping Policy, need to update your delivery address, or require assistance with tracking, please reach out to us at:

By completing your purchase, you acknowledge that you have reviewed and accepted this Shipping Policy in its entirety.