Privacy Policy

TEAM EVERGREEN LIMITED (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data – your name, username, or similar identifier.
• Contact Data – email address, shipping address, phone number.
• Transaction Data – details about products you have purchased, order history, payment information (we do not store full credit card details; payment is processed by third-party gateways).
• Technical Data – IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our site.
• Usage Data – information about how you use our website, products, and services.
• Communication Data – any correspondence you send to us via email, contact forms, or social media.

2. How We Use Your Information

We use your personal data for the following legitimate purposes:

• To process and fulfil your orders, including shipping and delivery notifications.
• To manage your account (if you register) and provide customer support.
• To communicate with you about order updates, product recalls, or service changes.
• To improve our website, products, and marketing efforts (e.g., analysing usage trends).
• To comply with legal obligations, such as tax and customs reporting, and to enforce our Terms of Service.
• To detect and prevent fraud, security incidents, or other prohibited activities.
• To send you promotional materials, but only if you have opted in – you may opt out at any time.

3. Legal Basis for Processing (for users in the EEA or similar jurisdictions)

If you are located in the European Economic Area or other regions with similar data protection laws, our legal bases for processing your personal data include:

• Contractual necessity – to perform our obligations under your purchase contract.
• Legitimate interests – to improve our services, prevent fraud, and market our products (where balanced against your rights).
• Legal compliance – to meet tax, customs, and other regulatory requirements.
• Consent – for marketing communications and optional cookies.

4. Data Storage and Cross‑Border Transfers

Our servers are operated in a jurisdiction outside your home country. As we serve customers worldwide, your personal data may be transferred to and stored on our servers located in [server_country] (please replace with your actual server location). By using our website and providing your information, you acknowledge and consent to the transfer of your data to that country, which may have different data protection standards than your own. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We implement appropriate contractual and technical safeguards to protect your data during such transfers, including the use of standard contractual clauses where required.

5. Cookies and Similar Technologies

We use cookies and tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. The types of cookies we use include:

• Essential cookies – necessary for the website to function (e.g., shopping cart, checkout).
• Performance cookies – to collect anonymous statistics about how visitors interact with our site.
• Functional cookies – to remember your preferences (e.g., language, currency).
• Targeting cookies – to deliver relevant advertisements (only with your consent).

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our site.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following circumstances:

• Service providers – logistics carriers, payment processors, IT hosting, and email delivery services, all of whom are contractually bound to protect your data.
• Legal authorities – when required by law, court order, or governmental regulation, or to protect our rights or the safety of others.
• Business transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner, subject to the same privacy commitments.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include SSL encryption, firewalls, restricted access controls, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we keep your order and contact information for up to 7 years to comply with tax and warranty obligations. After that, we will anonymise or securely delete your data.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access – request a copy of the data we hold about you.
• Correction – request that we correct any inaccurate or incomplete data.
• Deletion – request that we erase your data (subject to legal exceptions).
• Restriction – request that we limit processing of your data.
• Portability – request to receive your data in a structured, machine‑readable format.
• Objection – object to processing based on legitimate interests or direct marketing.
• Withdraw consent – where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond within one month of receiving your request.

10. Automated Decision‑Making and Profiling

We do not use automated decision‑making or profiling that produces legal effects concerning you. However, we may use basic analytics to improve our product recommendations and website experience.

11. Children’s Privacy (Age 21+)

Our products and website are intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a person under 21, we will delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take action.

12. Third‑Party Links

Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please reach out to us at: