CONTACT
Talk to support.
Questions about a lighter, an ashtray, or a wholesale order — write to us. We reply within one business day.
DISPATCH / HONG KONG
- COMPANY
- TEAM EVERGREEN LIMITED
- ADDRESS
- RM 2P 7/F LANE UP 4 KIN FAT LANE TUEN MUN NT HK
- hello@shmovew.com
- HOURS
- Mon–Fri · 10:00–18:00 HKT
- DISPATCH
- Kwun Tong, Kowloon, Hong Kong
BEFORE YOU WRITE
Common Questions
01
Do you ship worldwide?Yes — every order leaves our Hong Kong hub within 48 hours, tracked door to door.
02
Do the lighters come filled?No. All lighters are shipped completely empty and without any fuel. Customers should only refill the product after delivery using the fuel type specified in the relevant product instructions.
03
What is the return policy?Unused items may be returned within 30 days; manufacturing faults are covered.